Refund and Return and Security Policies and Procedures
If you believe that you have been charged in error: Because we verify both that the subscriber has possession of the card (by card number, expiration date and security code) and the billing address (by asking the billing address), it is very unlikely that anyone is fraudulently using your credit card at our Web site. However, we recognize that thieves have ways of acquiring that information. If you receive a bill for an unauthorized charge, first and foremost report your card stolen to the card issuer and acquire a replacement card. Then contact our customer service which will assist you in rectifying the situation.
If you were charged in error, you will receive a credit on your next statement.
Customer support is available at firstname.lastname@example.org or you may contact us in writing at
You must transmit this information to us so that we receive it within thirty (30) days of your receipt of your billing statement.